In this post, I have reflected on past experiences as both an inspector and inspection lecturer at The Welding Institute (TWI) to share what I think creates both consistency and value when it comes to service delivery.
First off, it is worth sharing some of the factors that create issues with inspection standards and compromise how both consistency and value are delivered:
Working as a client in the past, I experienced first-hand the frustrations of project teams constantly needing to review and approve CV’s for different manufacturing stages of a product. This was either down to an inspector being ” no longer available” or the inspector not being experienced in a particular manufacturing aspect.
As an inspector, I am aware that availability is often secured by the rate charged. A sudden change in availability of an inspector on a project is usually down to a change in payable rates. This is something that clients are very aware of and we all need to work together to create the right level of value for all parties if quality is to be maintained. Clients do not want to increase risk to their project, but they do want to achieve the right balance of value alongside service consistency.
Creators of Engineering projects (the clients) need to be able to trust suppliers to deliver a quality product or service, on time and to budget. Delays or poor quality can cost them dearly. At the start of any client/supplier relationship, there needs to be time to nurture a trusting relationship. It is impossible for an inspector or a supplier to grow trust with a client during a 1 day or ad hoc inspection.
Having recognised some of the causes of a drop in consistency and how clients and service delivery partners try to deliver value, I’ve put together a few of the (not exhaustive!) things that I know help to deliver consistency of inspection service quality whilst delivering long term value.